Friday, May 28, 2010

Why cloudstreet use Vistaprint

I love this company (with all their foibles) but recently had an issue with them.

Here's how it was resolved.

My message:

Hi I've been a regular user of Vistaprint for a few years now. I love your company and the services you provide. But....

I've just read that Vistaprint is one of the few companies still advertising on Glenn Beck's show on the Fox Network in the US. That your company would make this choice makes me wonder about what other poor business practices you may be pursuing.

I hope that you reconsider this placement of advertising material. Biased commentary, with an ignorance or avoidance of fact-based reporting is an anathema to good business practice. Please re-assure me that these ads are only a short-term arrangement and will end soon.

I would like to continue my relationship with Vistaprint, but will find this difficult if you maintain this position.

I would appreciate your advice in this regard.

Yours faithfully

John Thompson

Their Response:

Dear John Thompson,

Thanks for contacting Vistaprint, where it’s easy to make an impression for less.

We sincerely apologize for the inconvenience experienced.

We are pleased to inform you that we are not a sponsor of the Glenn Beck's crazy hatemongering show on Fox "news. (emphasis added)

The TV ad promotion that we are currently offering was promoted on his show, however Vistaprint is not a sponsor of this show.

We hope you find this information helpful and hope you will consider Vistaprint for your future printing needs.

We apologize for the inconvenience.

Providing our clients with the highest level of customer satisfaction is essential. Please take a moment to complete the following customer experience survey: Click Here


Tishoy Allen
Vistaprint Customer Service

When choosing a printing service free of hatemongering, cloudstreet use Vistaprint!

1 comment:

Rachel Fox said...

Ah ha, never seen your blog before!

Was just hunting online for 'Sweetest Complexity' (a vid...for my blog). Can't find one... you haven't got one stashed anywhere have you? The song just came to me this morning...emotional reasons!

Hope you're both well. I see you're UK bound soon.